- Marriott
Mobile App’s Check In & Check Out Feature:
https://youtu.be/jzFdZ_FVvrM
- Self-service
technologies: http://www.economist.com/node/3196309
- Hotel
Benefits from self-service
kiosks: http://hotelexecutive.com/business_review/1541/hotels-can-benefit-from-self-service-kiosks
Hi guys, nice work !
ReplyDeleteThank You for enlightening us with your overview. I agree Self Service is a very efficient way of streamlining the business processes. Implementation of Self Service Kiosks will definitely help in Enhancing customer service, reduction to staffing costs, and a better utilization of hotel resources.
By providing self-service convenience to guests, employees can focus on more specialized guest requests and can proactively assist guests to create a memorable experience for your customers. Hotels ultimately want their agents to be less transaction oriented and more customer service oriented.
self check in has become a very interesting topic and many hotels are encouraging this new trend a topic which puts light on the changing of the whole check in process well done guys the blog tell the pros and cons of the self check in. but the question still lies are these a trend which will take over the human aspect in the future as we have automation in many aspects of industry of not just hospitality but others too.As automation there would be no margin of error but that human aspect of the hospitality industry will wither and people still like to have real people do their check in not machines
ReplyDeleteVery interesting.
ReplyDeleteI find it very easy, quick and efficient in a hotel setting. Some airports used them and I really time them time saving, very efficient. You don't have to wait on the queue to be check in or check out. In as much we find it very helpful, most of the seniors might find it complicated.